Guest Services is located on the Northeast concourse of the stadium, at the top of section 133. Services offered to all guests include:
- Guest/General information assistance
- Lost and Found
- Resolution of ticket issues
- Guest feedback forms
- Stroller check-in
- Ticket relocations
In addition, Guest Services representatives are located throughout the facility to provide information and assistance.
Toyota Stadium Security: (972) 955-5401
Lost and Found
Guests looking to claim a lost item or turn in a found item during an event should visit Guest Services located above Section 133. For events at the Toyota Soccer Center and Tournaments any lost items should be turned in to the designated HQ area for the event.
AFTER AN EVENT
Guests wishing to inquire about the possibility of retrieving a lost item after an event should call 972-955-5401 email CustomerService@FCDallas.com. Guests wanting to claim a found item must be ready to positively identify their item.
Lost and found items will be logged and kept by Guest Services for fourteen (14) calendar days. Unclaimed items will be donated to charity after this holding period.
Lost Children
Guests looking to claim a lost item or turn in a found item during an event should visit Guest Services located above Section 133. For events at the Toyota Soccer Center and Tournaments any lost items should be turned in to the designated HQ area for the event.
Strollers
Strollers are permitted for younger children. As a safety measure, we ask that you check the stroller at Guest Services located in the Northeast building next to the FC Dallas Team Shop that will be open from gate opening to thirty minutes after event end time.
First Aid
If you require medical assistance within the stadium, please contact the nearest Toyota Stadium employee or proceed to the First Aid station located in the Northeast building next to the FC Dallas Team Shop.
